Guest Services Assistant, The Buffalo History Museum, Buffalo, NY

Posted February 9, 2023

Description:

The Guest Services Associate provides consistently welcoming, high-quality customer service,
assisting guests with Museum admission, event tickets, membership and gift shop purchases as
well as planning their Museum visit. This is a part-time, non-exempt position that will pay an
hourly wage of $14.20. Hourly schedule ranges from 12-20 hours per week- primarily weekend
and special event evening shifts.

Preferred Skills and Abilities:

Passion for the Museum’s mission and for stories of WNY.
Ability to perform reception duties in a welcoming manner.
Maintains a positive, professional, guest-centric attitude while handling multiple tasks.
Ability to use Microsoft Office 365 programs and Point of Sale system.
Dependability and organizational skills required.
Flexibility to work days, evenings, weekends, special events and holidays.

Responsibilities:

Provides exceptional customer assistance in the Guest Reception area, welcomes guests
to the Museum, answering telephones, providing and selling memberships, special
event/program tickets, and merchandise in the Museum Shop.
Remains knowledgeable about Museum information and operational procedures. Is familiar with and shares program and event schedule and membership campaign activities with guests.
Works within a cohesive team in an open, public space.
Amicably resolves matters with dissatisfied guests. Recognizes and reports trends in visitation.
Refers guests to proper Museum resources and when appropriate, recommends other local resources.
Balances cash drawer at the end of the shift/day and follows proper cash handling procedures at all times.
Learns shop inventory in order to recommend appropriate items.
Assists in restocking and reorganizing gift shop as necessary.
Facilitate admission through the accessible entrance.
Assists with administrative duties, including stuffing envelopes, preparing spreadsheets, etc.
Performs other duties as assigned by Operations Team.

To Apply:

Please send a resume and cover letter in one PDF document to Desiree Peacock,
[email protected], with “Guest Services Associate Application” in the subject.
Resumes will be reviewed on a rolling basis until the position is filled. No phone calls.