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Access Services Assisstant (2 vacancies), MIT Libraries, Boston, MA

Description:

Under the direction of the Access Services Manager, assists in all circulation, reserves, and service desk operations; responsible for physical space management; and assisting patrons with use of equipment and systems provided by the Libraries. Participates in the pick-up, sorting, delivery, check-in & return of these materials between library units within the main and east campuses and the Storage Annex.

35 hours per week.

Vacancy 1: Monday-Friday 9 am – 5 pm; Vacancy 2: Sunday-Thursday 1:30 pm – 9:30 pm

Hours may change based on business needs and MIT’s academic calendar. Pay Grade 4 ($19.25/gr-$32.90/hr). Actual based on qualifications and experience. MIT offers excellent benefits including a choice of health plans, a dental plan, tuition assistance and fully subsidized MBTA passes for local bus and subway service. The MIT Libraries affords a flexible and collegial working environment and provides opportunities for training and skill development.
This is a union position. Employees working in this position are covered by the collective bargaining agreement between the MIT Libraries and American Federation of State, County and Municipal Employees Council 93. Provisions related to wages, benefits and other terms of employment are contained in the agreement. Any questions regarding the agreement should be directed to [email protected]

Responsibilities:

● Providing in-person service regarding library services, collections, and equipment at a variety of service points.
● Responsible for the interpretation of policies and procedures to users, for providing information about access to collections and space, opening/closing the library and reporting facilities and safety incidents/issues.
● Help train staff and student employees in policies, procedures and technology, and contributes
to the development of documentation and training materials.

● Participating in the pick-up, sorting, delivery, check-in & return of materials between library units within the main and east campuses and the Storage Annex – work requires transporting bins and boxes via book cart within the main campus group and via delivery van for locations outside the group.
● Participating in other activities such as book searching, shelving, collecting statistics, handling financial transactions, sorting & delivering library materials and identifying opportunities for service improvements.
● Performing some processing of materials and work with staff to resolve problems, correct errors and maintain the physical condition of collections.
● Participating in local and library-wide committees/teams/groups or projects and perform other duties as assigned.

Qualifications:

Required:

● High school diploma or equivalent required.
● Minimum 6 months of direct/related experience that provides an understanding of library or service functions (post high school education can count toward experience).
● Experience with use of library catalogs, ability to use basic business software (e.g. MS Office, email, calendar), interest in mastering new software, systems and technology.
● Strong interpersonal and communication skills and proven commitment to delivering high quality customer service in a busy and diverse environment.
● Demonstrated initiative and flexibility for successfully adapting and working creatively in a dynamic environment.
● Ability to work and contribute both independently and as an integral part of a service team,to work collaboratively and to interact effectively with a diverse group of people.
● Strong organizational skills, including ability to manage competing priorities and meet deadlines. Exemplary attendance and dependability a must.
● Ability to lift 40 lbs and push/pull loaded carts up to 150 lbs, move boxes, bend/squat/reach to shelve library materials, and have a tolerance for exposure to dust.
● A valid driver’s license, ability to operate a motor vehicle, and a good driving record.

Preferred:

● College degree or related coursework.
● Experience in academic and/or research library.
● Basic training or teaching experience.
● Experience working with libraries’ specific software in use at MIT (e.g. Aleph, Alma, ILLiad
and/or RAPID ILL).
● Experience with compiling, managing, manipulating, and presenting data (e.g. excel, access, Tableau)

To Apply:

Apply online at: https://hr.mit.edu/careers applications must include cover letter
and resume. Priority will be given to applications received before September 29th, 2022; positions open until filled.