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Research Services Team Leader, Case Western Reserve University, Cleveland, OH


The Research Services Team Leader (RSTL) is part of a service-driven team that supports the research, instruction, and outreach services to the campus community. This position manages the delivery of research and instructional services for the campus and community including classes and workshops, and virtual reference services.

The RSTL supervises seven FTE staff. Administers annual evaluations, goal setting and mid-year review meetings; monitors progress toward goals and advise staff as needed; approve schedules and leave requests. Holds regular department meetings. Reviews and approves proposals for new projects, service policies and procedures. Initiates new programs and services to meet the changing needs of students and
faculty. Evaluates the programs and services of the department through ongoing assessment and service
statistics. Monitors trends in library staffing to strategically plan for future positions and reorganization
within the department. Recruits new staff through the strategic hiring process; develop training programs. Develops procedures and policies for staff. Advocates for resources for staff projects or initiatives. Monitors the professional development and continuous learning of staff, suggest appropriate training and conferences to improve or expand skills.

The RSTL will work with the associate director for academic engagement to play a leadership role in library-wide policy making and, in the development, and evaluation of services. This position also works closely with other areas such as Special Collections, the Freedman Center for Digital Scholarship, Acquisitions and Metadata Services, and Access and Delivery. The RSTL serve as a member of the Kelvin
Smith Library Collection Strategies Steering Committee.


Team leaders must also have sufficient experience and expertise in the work of the team
to serve as a supervisor, advisor and mentor to others. A Master’s degree in Library/Information Science.

ENVIRONMENT The Kelvin Smith Library is a dynamic, technology-rich, highly collaborative organization
and the recipient of the 2019 ACRL Excellence in Academic Libraries Award. KSL is a member of the
Association of Research Libraries (ARL), OhioLINK, and CNI. Supported by an endowment, the services of
the Freedman Center for Digital Scholarship advances research by partnering with scholars and providing
expertise on suite of digital scholarship services. Founded in 1826, the University is an internationally
recognized private research university serving 5,792 undergraduates and 6,277 graduate students with a
full-time faculty of 3,657. Situated in Cleveland’s vibrant University Circle cultural community, CWRU is an
integral partner with world-class cultural organizations such as the Cleveland Museum of Art, the Western
Reserve Historical Society, the Cleveland Botanical Garden, and the Cleveland Museum of Natural History.
KSL affiliate libraries include the Cleveland Institute of Art, the Cleveland Institute of Music, and the Rock and Roll Hall of Fame Library and Archives.

SALARY Commensurate with qualifications and experience.

How to apply:

The full job description and application information are available at Job ID 10085.