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Library Associate – Digital Services, Shrewsbury Public Library, MA


The Shrewsbury Public Library is seeking to fill the position of a full-time Library Associate –
Digital Services. Under general direction of the Assistant Library Director, the Digital Services
Librarian is responsible for providing technology training and support services to the public.
They will also be responsible for all aspects of the library’s digital resources, such as managing
the purchasing, licensing/negotiation, assessment, and archiving of all electronic materials;
responsible for leading library-wide efforts to optimize technologies designed to help publicize
the library’s e-resources and services, and for providing user-centric services for information
access and discovery for library staff and library users.


Work is performed under the general direction of the Assistant Director/Head of Adult Services.
Provides situational supervision to Technology Specialist, assigning tasks as needed to support
public technology functions.
Performs responsible library duties requiring complex technology skills, independent judgment
and initiative; assignments are completed according to established procedures and departmental
policies and standards; unusual or difficult situations are referred to the supervisor.

Supervisory Responsibilities

Supervises volunteers and contract workers. Supervises library on assigned weekends and

Essential Job Functions

  • Installs, configures, maintains and troubleshoots electronic equipment and systems,
    including computers, digital projectors, cameras, printers, scanners, barcode readers,
    tablets, etc.
  • Diagnoses hardware and software problems and implements solutions.
  • Manages the Local Area Network. Administers security software and systems on all
    public and staff computers.
  • Provides support for library staff applications: Evergreen or similar integrated library
    systems, G-Suite and other email software, MS Office suite, and Adobe Creative Suite
  • Provides staff and patron support for a variety of web-based applications and proprietary
    reference databases. Maintains records of equipment inventory, maintenance and repairs.
  • Evaluates and recommends acquisition of electronic resources, equipment and software.
    Arranges for service work in coordination with Library Director.
  • Makes recommendations to Library Director for technology development as part of
    overall budget plan. Develops and implements technology training programs and
    documentation for library staff and patrons. Responds to questions from library patrons
    and staff with informed advice on technology issues.
  • Manages publication of library newsletter, including all aspects of production, processing
    and bulk mailing. Designs and produces other library publications including flyers and
    advertisements for programs from all library departments.
  • Manages online reference database subscriptions and other electronic services.
  • Organizes content for library portion of town web site, communicating regularly with
    town web manager. Familiarity with HTML is required.
  • Develops and implements technology training programs and documentation for library
    staff and patrons.
  • Plans and maintains a Library Makerspace.
  • Serves as Library Coordinator to the Central/Western Massachusetts Automated
    Resource Sharing (CW MARS) network.
  • Keeps abreast of library technology developments and their potential impact on library
    service. May assist with adult programming.
  • Assists at circulation and reference desk on a regular basis. Maintains the library’s
    presence on a variety of social media outlets.
  • Assists with a collection of circulating e-readers and devices.


Education and Experience

ALA accredited Masters of Library and Information Sciences degree; at least two years
experience and skills in technology systems and equipment; experience with PC, tablet
and LAN maintenance and troubleshooting; experience with web design and desktop
publishing; experience with basic library operations and reference services, including e-
books and other library downloadable content; experience with the online library
environment, specifically Evergreen, preferred. Experience with basic network
administration and network cabling preferred. Experience with social media marketing

Knowledge, Ability and Skill

Thorough knowledge of professional library methods. Ability to work independently,
prioritize, adapt quickly to changing environments, meet established deadlines and
embrace changing technologies. Excellent interpersonal and communication skills
required. Demonstrated commitment to excellence in public service and enthusiasm for
working with people of all ages.


Moderate physical effort is required to perform most duties. The employee is frequently
required to stand, walk, sit, speak, hear, and use hands to operate equipment. Ability to
move and lift materials up to 50 pounds. Vision requirements include the ability to read
routine documents and use a computer. May be required to stand for extended periods of

How to Apply:

Send resume and cover letter to Library Director, Priya Rathnam at
[email protected] Position open until filled, but applications received by Tuesday,
May 31, 2022 will receive primary consideration.