Web & Online Services Coordinator (Temporary – BiblioTemps), Boston Public Library, Boston, MA

Posted March 3, 2022

Description:

Title: Web & Online Services Coordinator
Location: BiblioTemps – Boston Public Library
Start date: March 28, 2022
End date: July 1, 2022
Schedule: 9am – 5pm (flexible), 35 hours per week
Pay Rate: $38.00 – $48.00 per hour, based on experience
CORI: REQUIRED

Description of job:
The Web & Online Services Coordinator is responsible for the design, development,
implementation and operation of the library’s online services, primarily delivered on web and
mobile platforms, with a prioritization on optimized access. Strategies for patron-facing and
staff-facing solutions will be based on Library Information Science best practices for Knowledge
Management and Information Architecture as applied specifically to online solutions. The scope
of this role pertains to content, services, technology and platform infrastructure, and is
executed under the general direction of the Director of Library Services, and aligns with the
goals, policies and procedures of the Library, as well as any specific affiliate and program
initiatives that may be active at a given time. This role is informed by the ideal of online library
services as a 24-7 function. The role must embody a customer service philosophy based on
delivering services that are user-friendly, responsive and reliable.

Reports to:
Director of Library Services

Scope of Responsibility:

1. Oversees design of all library-managed web and online sites and mobile applications.
   Directs growth and maturation of site content and interfaces in collaboration with key
   internal and external stakeholders, in particular with library services leadership,
   Communications Office staff, IT leadership and the applications manager.
2. Assists with development of the BPL’s strategy for offering library services across mobile
   platforms, technology choices, as well as the implementation and maintenance of same,
   in conjunction with library service and budget priorities.
3. Monitors the customer experience; evaluates customer service requests; develops
   project plans, initiates grant proposals as well as services, activities and changes in
   operation to provide highest quality service through application of best practices.
4. Responsible for the implementation, editing, deployment, and content of web and
   online library technology services.
5. Acts as chief liaison to appropriate vendors to ensure vendor responsiveness to Library
   needs and problems, both short term and long term, regarding both proactive and
   reactive stances.
6. Collaborates with library stakeholders to ensure that the content and services delivered
   to the public online align with and extend the breadth of services, collections,
   exhibitions, and events available at all locations of the BPL.
7. In partnership with the Communications Office, works to ensure the library’s online
   presence, brand and messaging, across all platforms, are managed and developed in a
   timely, consistent and professional manner, in alignment with the Library’s Strategic
   goals.

Qualifications

1. Education – Bachelor’s Degree from a recognized college or university. Master’s Degree
   in Library and Information Science or equivalent from an accredited library school
   preferred.
2. Experience
   – Five years of broad-based library experience in a variety of types of libraries, or any
   equivalent combination of education, experience and training sufficient to indicate
   ability to do the work.
   – Experience with library technology. Demonstrated proficiency in web and/or mobile
   content creation, design, editing, and administration. Knowledge of current and
   emerging web authoring and development tools and standards, and with established
   and developing programming procedures and languages.
   – Experience with library technology best practices in the areas of Knowledge
   Management and Information Architecture. Experience with library discovery layers
   preferred.
   – Demonstrated ability and skill in the design and editing of web and other online
   services-oriented product access tools.
3. Technology- Polaris (ILS), Bibliocommons Suite (BiblioCore, BiblioWeb, BiblioEvents)
   preferred
4. Safety Measures:
   Proof of COVID-19 vaccination required

BiblioTemps® is an employment service from the Massachusetts Library System that provides
experienced library workers for temporary placements in public, academic and special libraries
throughout Massachusetts.

How to apply:

Submit resume via our job board – http://www.bibliotemps.com/jobs

Contact Amanda Fauver with questions – [email protected]