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Information Delivery & Access Services (IDEAS) Collections Coordinator (Full-Time), Northeastern University, Boston, MA

Description:

About Northeastern:

Founded in 1898, Northeastern is a global research university and the recognized leader in experience-driven lifelong learning. Our world-renowned experiential approach empowers our students, faculty, alumni, and partners to create impact far beyond the confines of discipline, degree, and campus.

Our locations—in Boston; Charlotte, North Carolina; London; Portland, Maine; San Francisco; Seattle; Silicon Valley; Toronto; Vancouver; and the Massachusetts communities of Burlington and Nahant—are nodes in our growing global university system. Through this network, we expand opportunities for flexible, student-centered learning and collaborative, solutions-focused research.

Northeastern’s comprehensive array of undergraduate and graduate programs— in a variety of on-campus and online formats—lead to degrees through the doctorate in nine colleges and schools. Among these, we offer more than 195 multi-discipline majors and degrees designed to prepare students for purposeful lives and careers.

About the Opportunity:

The Northeastern University Library seeks innovative, creative problem-solvers who are detail-oriented and committed to helping users access the university library’s broad array of physical and digital resources and services. The facility is open 24/7 and welcomes 9,000+ users any given weekday.

The IDEAS Collections Coordinator maintains the working order of the library’s physical collection and manages the receipt and delivery of offsite storage materials. They will search for requested or missing materials and will update the corresponding item records in the Library’s inventory management system.  All staff in the IDEAS department supervise the Library’s Help & Information Desk and the Access Point daily and work with their colleagues to provide excellent in-person and virtual customer service that centers EDI and accessibility. They will contribute to the circulation functions, library access and privileges, course reserves, resource sharing, and collections maintenance operations of the IDEAS department. 

Hours for this position are Monday – Friday 8am – 4pm. Possibility for some remote work.  (Hours may change based on service hours and holidays).

Responsibilities:

  • Maintain the order of the Library’s physical collection.
  • Manage the receipt and delivery of offsite storage materials.
  • Hire, train, schedule, and supervise student employees to assist with the Library’s stacks maintenance operations.
  • Supervise the Library’s Help & Information Desk and the Access Point daily during regular shifts.
  • Provide virtual library services, responding to email, chats, and texts via LibAnswers.

Qualifications:

  • Positive and creative problem solver with a BA or BS degree and at least 1 year of previous library (or equivalent) experience.
  • Ability to create and analyze workflows for processing materials.
  • Ability to work collaboratively with a large and diverse population of Northeastern faculty, staff, and students.

Preferred Qualifications:

  • Previous supervisory experience.
  • Prior experience using a library management system (e.g. Ex Libris’ Alma) and/or library software (e.g. Springshare LibApps suite).

Salary Grade:

51

Additional Information:

About the Department & the Library:

The Information Delivery & Access Services Department (IDEAS) supports Northeastern University by cultivating a welcoming environment that supports teaching, learning, and research. IDEAS staff provide high-quality customer service focused on helping library users navigate and access Northeastern’s physical and digital library resources and services.

The Northeastern University Library supports the mission of the University by working in partnership with the University community to develop and disseminate new scholarship. The Library fosters intellectual and professional growth, enriches the research, teaching, and learning environment, and promotes the effective use of knowledge by managing and delivering information resources and services to library users.

How to Apply:

For more information about this position, please visit: https://careers.hrm.northeastern.edu/en-us/job/508087/information-delivery-access-services-ideas-collections-coordinator