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Access Services Supervisor, Amherst College, MA

Description:

Amherst College invites applications for the Access Services Supervisor position. Given Amherst’s distinction as one of the most diverse liberal arts colleges in the country, the successful candidate will demonstrate the ways in which they bring value to and will work towards supporting a broadly diverse community. The Access Services Supervisor is responsible for user services and desk operations at the Robert Frost Library, Keefe Science Library and Morgan Music Library, ensuring excellent customer service to a diverse set of users. Supervises 3-4 full- and part-time employees. Coordinates the work of Access Services Student Assistants in Frost Library. Participates in the development and implementation of department policies, procedures and services. Maintains a Sunday-Thursday 8am-5pm work schedule.

Summary of Principal Duties and Responsibilities:

  • Student Assistants- Hire and train, develop work schedules, document policies and procedures
  • Management – Supervise 3-4 staff, manage front desk operations, develop policy and procedure documentation
  • Scheduled Hours at the Frost Front Desk – Assist library users, provide backup to student assistants

Qualifications

Required:

  • Associate’s degree or 5-7 years of experience in lieu of degree
  • 3-5 years of experience working in Access Services
  • 1 year of supervision of library employees
  • Demonstrated exceptional customer service, including creative problem-solving and a commitment to equitable access
  • Demonstrated close attention to detail
  • Proficiency with MS Office and/or Google Suite and ability to learn new technologies and incorporate them into existing operations
  • Strong interpersonal, organizational, and verbal and written communication skills
  • Demonstrated commitment to effectively supporting a broadly diverse and intentionally inclusive community

Preferred:

  • Bachelor’s degree
  • 1-3 years previous experience working in an academic or research library

Amherst College requires all employees to be fully vaccinated for COVID-19 (medical and religious exemptions may apply).

Amherst College is pleased to provide a comprehensive, highly competitive benefits package that meets the needs of staff and faculty and their families. Benefits are an important part of our overall compensation, so it is critical that you review all of the options to ensure it meets your total compensation requirements. Click here for Benefits Information.

How to Apply:

Interested candidates are asked to submit a resume and cover letter online at https://amherst.wd5.myworkdayjobs.com/Amherst_Jobs .

Please be sure to upload all requested documents prior to clicking Submit. Applications cannot be revised once submitted.

Review of applications will begin November 10th and continue until the position is filled. 

To find information about job group and level (JGL) follow this link.