Public Services Assistant, St. Paul’s School, Concord, NH

Posted July 28, 2021

Description:

The Public Services Assistant provides reference, reader’s advisory, technology training, and other assistance to library patrons. Oversees student use of the library. Supports circulation and cataloging tasks, including inter-library loans, holds, reserves, and shelving. This is a part-time position that requires some evening and weekend hours. When school is in session, the Library typically closes at 9:30 pm.

Essential Duties and Responsibilities: include the following.  Other duties may be assigned at the discretion of the employee’s supervisor.

• Assisting directly with a wide range of circulation desk operations, including: interlibrary loans, checking materials in and out, placing holds and recalls on items in various formats; locating library materials; directing patrons.  
• Employing strong customer service and communication skills, including: answering general reference questions; assisting students and faculty with navigating Ohrstrom Library’s web page; referring specialized requests to appropriate library staff as necessary.   
• Responding to informational requests requiring strong familiarity with Ohrstrom Library’s and St. Paul’s School’s policies, practices, and procedures.   
• Employing strong organizational and interpersonal skills and good judgment, investing special attention to the security and well-being of students; monitoring student behavior to ensure appropriate building use and compliance with rules; facilitating study conditions during specified evening hours; remaining vigilant to visitors and their appropriate interactions with students and use of the library; proactively responding to building emergencies by preparing work order requests or contacting Facilities as necessary. 
• Contributing fully on a pre-determined schedule to the detailed and critical opening and closing procedures for the library
• Assisting with library projects and initiatives, such as programs, displays, weeding and other collection projects
• Shelving materials

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree and one year of library experience, or any combination of education and experience that provides equivalent knowledge, skills, and abilities.
• Outstanding organizational skills and exceptional attention to detail
• Ability to manage multiple priorities, produce detailed work, and meet deadlines in a fast-paced environment
• A highly collaborative working style
• Excellent customer service skills and a demonstrated commitment to excellent service to a diverse group of users, both internal and external
• Strong computer skills and ability to find and learn new programs independently
• Ability to work collegially in small groups and a team environment
• Ability to think critically, analyze problems, and develop and implement creative solutions
• Excellent interpersonal, oral and written communication skills

How to Apply:

To read the full job description and apply online, visit: https://recruiting.ultipro.com/STP1001STPS/JobBoard/badf958b-b108-48e8-8455-d7fc27df1c40/OpportunityDetail?opportunityId=a35ce2ed-dfdf-4a64-beeb-866d82e19cc1