Public Services Late Night Coordinator, Brandeis University, Waltham, MA

Posted July 14, 2021

Description:

Under the direction of the Director of Public Services, participates in the provision of high quality, user-focused experiences to library users at Brandeis. Coordinates daily operations of front-line library services, including borrowing transactions, information assistance, stacks maintenance, equipment use, data collection, building operations, and student employee oversight. Oversees the Information & Borrowing Desk and building operations during late night and weekend hours. Assists with oversight of the library’s physical collections, including lost and missing books, collection inventory, and special projects.

Hours: Academic Year (39 weeks) Late-August – Mid-May, Sunday – Thursday 6pm-2am.

Essential & Other Functions:

• Supervises services and operations at the Information & Borrowing desk and in the Commons that result in successful patron-focused experiences.
• Coordinates and assists with user interactions including handling circulation functions, equipment and informational assistance, and oversight of building operations.
• Communicates and enforces policies, participates in data collection and reporting, and maintains routine oversight of building operations and safety protocols to ensure the library maintains a safe and welcoming environment for users.
• Answers user questions via phone and email.
• Works with sensitive and confidential information and money.
• Works collaboratively to develop improvements to policies and procedures resulting in better user experience.
• Assists with other project
• Participates in hiring, training, scheduling, and supervision of student staff.
• Works with the Public Services team to screen candidates and make hiring decisions.
• Assists with student employee training and staff information sessions.
• Works collaboratively with the Public Services team to review, evaluate, and revise student employee training and documentation.
• Coaches students when working on procedures and customer service.
• Assists with providing semesterly student evaluations and documents performance issues as needed.
• Manages building access and security during light night  and weekends hours.
• Communicates and ensures respectful enforcement of policies, procedures, and rules while ensuring strong customer service and safety of users and staff.
• Understands emergency procedures and works closely with Public Safety acting as the first responder to issues within the building.
• Assists with oversight of the library’s physical collections.
• Provides guidance on stacks maintenance and assists with planning, executing, and evaluating stacks maintenance projects.
• Assists with space planning for collection shifts. 
• Works collaboratively with other Public Services staff to assign and monitor stack maintenance projects for student employees.
• Works with liaisons to develop new displays and highlight collections.
• Oversees the missing book process.
• Coordinates regular searches for missing and  communicates with users about the status of missing materials.
• Responsible for maintaining documentation about processes and workflows related to missing searches.
• Provides staff training on these topics as necessary.
• Occasionally evaluates workflows and makes adjustments as needed.
• Other duties as assigned.

Position Requirements:

• Bachelor’s degree required
• Previous library or customer-service work experience
• Familiarity with automated library system or similar system; proficiency with computing and productivity software (word processing, spreadsheets etc.);
• Excellent organizational and interpersonal communication skills
• Willingness to work a flexible schedule; late evenings, weekends and some holidays required; hours subject to change during breaks
• Ability to work independently with a minimum of supervision
• Willingness to work as part of a team
• Background in an academic library environment or librarianship preferred but not required.

How to Apply:

To read the full job description and apply, visit: https://brandeis.wd5.myworkdayjobs.com/en-US/Jobs/job/Brandeis—Waltham-Campus/Late-Night-Coordinator–Public-Services_R0004438-1