Library Circulation Supervisor, Sno-Isle Libraries, Stanwood, WA

Posted June 24, 2021

Description:

Supervise assigned staff to provide effective and efficient operation, providing library services, spaces, and resources that are representative of diverse cultures and perspectives, intentionally inclusive, and accessible to everyone. Oversee and perform circulation and related public services in a community library or Library on Wheels and Outreach.

Essential Functions:

1. Oversee assigned staff in providing effective and efficient service to customers of the community library or Library on Wheels; maintains department desk schedule and employee’s monthly schedule.
2. Perform circulation tasks such as charging and issuing materials to customers using the integrated library computer system; receiving and processing returned materials; returning materials to circulating collections or other appropriate location; supporting the circulation front desk, and providing information to customers on circulation policies and procedures.
3. Provide effective direction to assigned staff including managing and supervising department staff; interviewing and selecting staff, monitoring and evaluating job performance; training and development.
4. Respond to building and customer issues to include assuring the proper operation of the community library or Library on Wheels as well as resolving customer inquiries and complaints related to circulation services.
5. Recommend and develop library procedures and process improvements.
6. Serve as part of management team helping with planning and problem-solving service issues at the community library or Library on Wheels.
7. Receive and account for cash from fees and copier charges, not applicable to Library on Wheels.
8. Library on Wheels: Drive large vehicles such as the Bookmobile and delivery vans to various outreach sites such as home visits, senior centers, and childcare facilities.

Additional Duties and Responsibilities:

1. Initiate requests for repairs or maintenance when facility or equipment problems arise; works with city staff or maintenance services to resolve facility issues as needed.
2. Perform technical liaison duties including assisting customers with technology issues and diagnosing software problems as needed.
3. Assist with the daily opening and/or closing of the library and securing of the Service Center building and its office equipment as needed.
4. Prepare correspondences and reports.
5. Coordinate library volunteers as needed.
6. Train new staff as needed.
7. Attend meetings, trainings, and workshops as assigned.
8. Assist with special projects as required.
9. Perform other duties as assigned.

Qualifications:

1. Thorough knowledge of established practices and procedures for the integrated library system.
2. Knowledge of principles of supervising and training staff.
3. Strong customer service skills.
4. Strong organization and attention to detail.
5. Library on Wheels: Thorough knowledge of general safety rules and principles and all Washington State driving regulations. 
6. Ability to handle and resolve disruptive behavior effectively.
7. Ability to work independently and to set priorities.
8. Ability to communicate effectively with diverse audiences.
9. Ability to work cooperatively and maintain effective interpersonal skills with others.
10. Ability to operate relevant computer systems including hardware and software, such as Microsoft Word, electronic databases, email, and internet navigation in addition to other office equipment and security systems.
11. Ability to drive and hold a valid Washington State driver’s license or to arrange independently for such travel.
12. Library on Wheels: Valid driver’s license from the State of Washington required.
13. First Aid/CPR certification preferred.

Education/Experience:

1. Associate’s degree in a related field preferred.
2. Three years customer service or other related experience required, some of which must have been in a library.
3. Supervisory or management experience required.

How to Apply:

See the full job description and apply online here: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=48324&clientkey=7DCA7393E0FCBDDD24786ED549B71F9E

Closing Date: July 6, 2021 – 9:59 pm