Library Manager/Circulation Coordinator (Called Systems Coordinator at PCL), Providence Community Library, Providence, RI
Posted July 24, 2020
Description:
Providence Community Library is seeking a Systems Coordinator* who will supervise staff at the Rochambeau library. They will successfully manage staff, volunteers, security, and work studies. The position requires creating a professional, team oriented, and productive working environment, as well as an open, inviting atmosphere for library users. They will be responsible for the successful delivery of all library services in the building, including collection maintenance, programming, marketing and outreach, and information and readers advisory.
The Systems Coordinator will be responsible for managing circulation and customer service procedures and policies across the PCL system. They will consult with staff, update policies and procedures, and research and implement innovations and trends in the areas of circulation and customer service. The Rochambeau Systems Coordinator will work together with other Systems Coordinators and library administrators to synchronize services for the whole of PCL.
The Systems Coordinator serves on the administration team and is responsible for mentoring, supervising, and supporting all public service staff in all library locations, including, but not limited to, situations requiring an immediate or timely response.
About Providence Community Library (PCL):
PCL, a private not-for-profit organization, assumed management of Providence’s nine neighborhood libraries on July 1, 2009 after the Providence Public Library determined that it lacked the resources to manage all of its branches. In response to Providence Public Library’s plan to close its branches and reduce services, a dedicated group of volunteers established PCL and worked with the city of Providence to take control of all nine neighborhood libraries. The doors have remained open for 10 years; PCL continues to grow and provide excellent service to the community.
Our Community:
Providence is a culturally diverse metro area characterized by a distinct New England vibe. The city boasts a thriving downtown, music and ethnic festivals, an exceptional culinary scene and other activities enjoyed by residents year-round including professional theater and art venues. Work commutes are minimal and housing costs are quite reasonable. Located less than one hour from some of New England’s most beautiful beaches and historic shore communities, Providence is a 40 minute drive from downtown Boston.
Duties:
- Supervises and supports all library staff in their roles; initiates mentoring, professional development, and/or corrective action as needed.
- Directs day-to-day workflow of the library staff, including but not limited to librarian(s), clerks(s), specialist(s), and volunteers. Approves bi-weekly timesheets and schedules temporary staff as needed.
- Responsible for scheduling and arranging coverage, including planned and short notice absences.
- Responsible for monitoring and reporting security, maintenance, and custodial issues. This includes training the security guard on PCL procedures. Maintains close communication with the Facilities Department.
- Ensures delivery of successful customer service and impactful programs by responding to community needs.
- Collaborates with community organizations, elected officials, and schools to promote and facilitate their use of the library and to foster strategic partnerships.
- Markets library collections, programs, services and resources.
- Collects, maintains and analyzes library statistics.
- Serves as liaison to the library’s Friends Group.
- Works with other PCL Systems Coordinators, Library Director, and Chief Operating Officer to analyze, plan, and implement neighborhood library services, library layout and design, and facilities upgrades.
- Actively supports teamwork. Conducts meetings as needed to keep staff up to date on policies, procedures and other library developments.
- Reviews effectiveness of library service policies and procedures, recommending updates as needed.
- Maintains knowledge and professional skills in specialty areas of circulation and customer service. Regularly communicates relevant information to PCL staff.
*Systems Coordinators at PCL run libraries and a function of library service.
Requirements:
- MLS from an ALA accredited program.
- Five years of professional library experience which includes supervisory management experience with at least 3 years (or equivalent) in a public library setting.
- Bilingual English/Spanish is a plus.
Other Information:
Annual Salary: $57,990
Hours: Full time w/Benefits
How to Apply:
Send resume, cover letter and three references to: Maria Melvin, HR Manager, [email protected], (401) 467-2700 x.1606.
External applications accepted until the position is filled.