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Knowledge Management (KM) Content Assistant, Ropes & Gray LLP, Boston, MA

Posted March 3, 2020

The KM Content Assistant plays an important role as a member of the KM Content Management and Support team who manage and support the firm’s internal knowledge management websites. The KM Content Assistant will assist the team by performing tasks and other support needs related to the ongoing maintenance and administrative functions supporting the firm’s intranet, extranet and client portal sites. The KM Content Assistant contributes to the overall success and efficiency of the team.

 

Essential Functions:

  • Assists in monitoring and organizing the team mailboxes and IQTrack ticket queues. Appropriately forwards requests, incident tickets and other issues according to established guidelines.

  • Assists with the posting of content, updating of lists and making other changes to sites as assigned by the KM Content Management and Support team.

  • Assists with regular testing of certain sites and tools to ensure that they are functioning properly.

  • Ensures that work meets QA standards for completeness and correctness.

  • Adheres to standards established by KM Content Management and Support team in the use of SharePoint toolkits, policies and procedures.

  • Participates in staff and other meetings as required.

  • Performs other work-related duties as assigned.

 

Knowledge, Skills & Abilities:

  • Attention to detail.

  • Ability to follow up, follow through and ask questions when appropriate.

  • Ability to handle, plan and organize multiple tasks.

  • Client service orientation.

  • Strong team orientation, ability to work collaboratively in a team setting across offices.

  • Strong oral communication and writing skills.

  • Strong interpersonal skills to work effectively with people at all levels.

  • Must demonstrate the ability to maintain strict confidentiality of the firm’s internal and personnel affairs.

  • Ability to work under tight deadlines.

  • Ability to work effectively in a multi-office environment.

  • Proficient with MS Office 2007 applications and Windows Explorer (OS)

  • SharePoint skills a plus

 

Education, Experience Required:

  • An undergraduate degree

  • Experience in a process driven environment

  • 0-3 years work experience

  • A law firm background or demonstrated interest in legal services and information management is desirable.

 

Working Conditions:

Normal office environment. Incumbent is expected to work the agreed upon hours to fulfill the responsibilities of the position.

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

 

To view the full position and apply, please visit the following link. 

 

About Ropes & Gray

Ropes & Gray LLP is a preeminent global law firm focused on providing the highest-quality advice on our clients’ critical legal and business issues. Our global team of 2,500 talented professionals regularly helps clients meet high-stakes challenges, solve complex problems and achieve key goals.  These colleagues work together across a global office network that includes offices in Boston, Chicago, Hong Kong, London, New York, San Francisco, Seoul, Shanghai, Silicon Valley, Tokyo and Washington, D.C.

We are a contemporary firm that can bring more than 150 years of legal and institutional history to bear on the challenges clients face in today’s 24/7 global business environment. Our collaborative approach gives our clients–which include many of the world’s most respected companies and institutions–ready access to leading corporate, litigation, transactional and regulatory lawyers whose knowledge and experience span industries and geographies.

With an international presence, we focus on a number of key industries, including private equity; asset management; life sciences and health care; investment banking; technology, media and telecommunications; and consumer and retail.  Our clients include global industry leaders, financial institutions, investment firms, private equity firms, hospitals and health care organizations, educational institutions, and individuals.

We have consistently been recognized for our leading practices in many areas, including private equity, M&A, finance, asset management, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.

 

Ropes & Gray is an equal opportunity employer.

 

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